Setting KPI’s in the Accommodation Industry
It is not only important for hotel and motel managers to set KPI’s, it is also important that the KPI’s set are attainable and relevant. In this article, we’ll go through which KPI’s to track, and how to measure them.
Six Ways to Exceed Guest’s Expectations
The overall travel experience for guests is decided by their expectations either being met, or not met. Here are six easy tips for managers to make sure your guest expectations are exceeded.
Is a GDS Important?
The purpose of a Global Distribution System (GDS) is to allow real-time data to be shared between travel agents and the availability of travel services. Read why a GDS is important for managers?
Benefits Of A Booking Engine
Keep your business running 24/7, maximise bookings as well as reduce administration work. Sounds pretty good right? This is how a booking engine can benefit your property.
Email Best Practices for Hotel and Motel Managers
While email marketing is great for new product releases, property updates, discounts and other services targeted to a large audience. It is also a great way to retain guests by keeping them engaged between stays.