Monthly Newsletter
March 2023 Newsletter
Reporting in the accommodation industry is a task that must be performed on a daily basis. GuestPoint strives to make this process as easy as possible, so you spend less time crunching numbers, and more time focusing on providing exceptional service to your guests and growing your business.
GuestPoint has one of the most powerful reporting functions in the Industry, with multiple reports available instantly, so you can better understand how your property operates based on accurate data.
Industry News
Regional Business Flights are up 10.5%, and the Top 10 Regional Destinations are...
Flight Centre Corporate reported that regional flight bookings increased by 10.5 per cent in the year ending on December 31, 2022, compared to 2019. The data reveals that eight out of the top 10 destinations were located in Queensland regions, as per the business flight bookings analysed by the company.
Tom Walley, Australian-based Global Managing Director at Corporate Traveller anticipates a continual “uptick in businesses travelling regionally this year and beyond, as the promising growth of many regional communities will likely bring with it increased investment in infrastructure, technology, tourism, transport and housing that will prove rewarding for businesses.”
The top regional routes ranked:
- Brisbane-Mackay
- Perth-Kalgoorlie
- Brisbane-Rockhampton
- Brisbane-Townsville
- Brisbane-Moranbah
- Brisbane-Emerald
- Brisbane-Cairns
- Sydney-Gold Coast
- Melbourne-Gold Coast
- Perth-Port Hedland
Industries travelling to regional areas also increase when compared to 2019 business bookings. The mining, government and construction industries remained at the top of the list, frequently relying on regional accommodation providers for their business travel.
Top industries travelling regionally, ranked:
- Mining
- Government
- Construction
- Accommodation and food services
- Manufacturing
Blog Article
Maximising your Property's Potential: The Must-Have Reports you need to Use!
In this month’s article, we cover which reports you should be utilising to analyse data, and improve operations and guest experiences.
The benefits of using a reporting system on a regular basis are as follows:
- Identify trends and patterns: Analyse key metrics over time.
- Make data-driven decisions: Reports provide accurate and reliable data, so you can make an informed decision to positively impact your property.
- Identify areas for improvement: Implement strategies to enhance your business; can you further capitalise during your best periods?
- Enhance guest experience: Understand guest preferences, feedback and behaviours, and further improvement these experiences.
As for which reports you need to use; the following reports offer unique insights into the performance of your business:
- A Daily Room Report (Occupancy): Allows moteliers/hoteliers to track the occupancy rates, revenue, and average daily rate (ADR) of their property on a daily basis.
- The Daily Transaction (Daily Audit): Provides detailed information about all transactions, including room charges, taxes, and other fees. This report is essential for accurate accounting.
- The Aged Debtor Report (Accounts Receivable): This report is critical for moteliers/hoteliers as it tracks outstanding balances owed by guests. This report enables moteliers to take appropriate action to collect payments from guests.
- The Revenue Report: Comprehensive overview of the motel’s revenue and other income sources. This report enables moteliers/hoteliers to make informed financial decisions and identify opportunities to increase revenue.
At GuestPoint, we’re dedicated to meeting your operating needs. We value your input and would love to hear your suggestions for future reports to be available in our PMS.
Share your ideas with us by filling in the form below. We look forward to hearing from you!
Property of the Month
Harbour Cove - Airlie Beach
Harbour Cove Apartments in Airlie Beach is our property of the month. This property is a small operation with 14 rooms, however, have achieved big recently. Officially named the property of the decade in Airlie Beach is a great feat and a credit to the organisation and commitment of the managers and owners.
Even a small property gains value by using GuestPoint. The property uses housekeeping reports regularly to keep on top of day-to-day activities and to schedule tasks. This report is easy to generate and will keep your property operating efficiently.
Furthermore, property manager Jamie, recommends keeping weekly financial reports. This allows the property to forecast expected revenue and occupancy by comparing reports to the same time last year.
Management Tips & Tricks
How to Analyse Reports (ADR & RevPAR) in GuestPoint
Two important reporting functions for managers are Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR). ADR must be calculated first, and will simply tell you how much revenue each sold room is selling for on average. While RevPAR will tell you how much revenue you’re bringing in for all your rooms.
These two metrics can be calculated in GuestPoint and serve as a Key Performance Indicator (KPI) in the accommodation industry.
Average Daily Rate (ADR)
- Log into your GuestPoint account.
- Go to the Reports Tab, then Reservations, and you will find ‘Daily Room Report’.
- Select the desired date range for which you want to calculate the ADR.
- The ADR will be automatically calculated at the bottom of the report.
Revenue per Available Room (RevPAR):
- Using the same ‘Daily Room Report’.
- Calculate the RevPAR by multiplying the ADR by the occupancy rate.
- In the example below, this will look like $235.90 x 0.8667 = 204.45
Analysing these reports:
If the occupancy rate is not at 100% and the RevPAR is below the ADR, a property manager knows that they can probably reduce the average price per room to help increase occupancy, and therefore overall revenue.
By following these steps, you can calculate both ADR and RevPAR in GuestPoint, which are key performance indicators used in the hospitality industry to evaluate a property’s financial performance. Regularly tracking these metrics can help you make data-driven decisions to optimise your property’s performance and improve your bottom line.
GuestPoint Guide to
Daily Roll Over
‘Daily Roll Over’ is a task performed at the end of each day, in which all revenue from that day is grouped together and reconciled. This revenue might include breakfast charges, internet, room charges, conference food etc. The Daily Roll Over process is essential for hotels and motels as it ensures accurate financial reporting. As a result, accounts are balanced and a new day is started!
Follow this guide to perform a standard Daily Rollover in GuestPoint:
Step 1:
‘Roll Over’ can be found in the Management Tab, under Daily Tasks.
Click on Roll Over, then click on ‘Today’s Roll Over’.
A pop-up box should appear with today’s date on it.
Step 2:
To avoid errors, it is advised that you make sure all guests are checked-out before completing the daily rollover. GuestPoint will prompt you to do this if there are any guests still waiting to be checked out.
Click on the Guest’s name, and check out the remaining guests.
Step 3:
Confirm banking. Make sure your banking agrees with the figures shown in GuestPoint. If the figure matches, check the box.
If the accounts do not match the figures, run a transaction report to locate the discrepancy.
Step 4:
Take optional notes. It is advised to take notes on days issues occurred. Most days, you will not need to take notes.
Step 5:
You are ready to click ‘Roll Over’ to complete the process! The daily balance is generated, which can be printed or stored on file.
Did You Know?
GuestPoint Help Centre
Did you know, GuestPoint has its own Help Centre?
The Help Centre can be found in the bottom left-hand corner, once logged into GuestPoint.
The GuestPoint Help centre is a comprehensive online resource designed to assist GuestPoint users in navigating the GuestPoint Property Management system.
It provides access to a range of support materials, including user guides, video tutorials, frequently asked questions (FAQs), and troubleshooting advice.
What do you want to read about in next month’s GuestPoint newsletter?
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Simplify your operations, manage your revenue, and create great experiences with GuestPoint.
